Faq / Info

In case of a cancellation/change of an accommodation-booking:

• up to 30 days prior arrival: voucher of the same amount of the downpayment (1 year validity)
• after 30 days prior arrival: deposit not refundable

In case of a cancellation/change of a pitch-booking:

• up to 15 days prior arrival: voucher of the same amount of the downpayment (1 year validity)
  
• after 15 days prior arrival: deposit not refundable

For any cancellations out of time and/or no-shows without prior notice, the deposit will be retained in full. The reservation will be kept valid until 9.00 the next day, in case of no-show and/or no communication within this time, the Management is free to sell the booked resource to others.Late arrival, early departure: in case of late arrival or early departure, payment of the entire booked period will be required in any case.

Of course! Reservations can be made through our online booking system or by email at info@campinglevico.com. The emails are handled within 48 hours. All types of accommodations and pitches can be booked and preference can be expressed. However, the Management reserves the right not to assign to the guest what has been agreed in the event of any problems arising. You can request pitches and accommodations nearby, our booking office will check the availability and inform you if this is possible.

For the pitches there are no fixed days of arrival and departure; in high season a minimum stay of 7 nights is required (except for any last minute availability). For the accommodations the days of arrival and departure change according to typology of mobile home. Please check our Booking Online System. Minimum stay for Pentecost, July and August: 5 nights.

To confirm the reservation, a deposit of 250 € is required for the period of Pentecost  and for the high season The reservation is considered confirmed only after the payment of the deposit or, for low season periods, following written confirmation by both parties. The sole request for availability directly from the campsite website or by email is in no case to be considered a definitive reservation. Unwritten booking confirmations (telephone or others) are not to be considered valid.

The payment for the stay (with the deduction of the deposit) must be made by the day of arrival, once the registration procedures have been completed. The methods of payment are: cash, debit card and credit card (we DO NOT accept American Express).

The reservation can be changed, within the limits of availability and at the discretion of the Management, at any time by e-mail at info@campinglevico.com. Only after confirmation by the Booking Office will the change be considered valid. Each booking will be charged an amount equal to 10 € for the management of the practice. The Management may decide to withhold this amount in case of late booking modification and/or cancellation.

It is always possible to arrive without a reservation, but without any guarantee of finding a place.
Reservations are required for accommodations in high season. In low season you might find an accommodation even arriving without a reservation.
For pitches it is possible to arrive without reservation, the campsite has an area with non-bookable pitches, subject to daily variation. However, there is no guarantee that you will always find a place. Upon arrival you will be informed of the pitches that are available and from which to choose. In the event that there is nothing available inside the campsite, it will be possible to stay overnight in our parking area and enter the campsite as soon as a pitch becomes available (the waiting time varies from 1 to 3 days). Entrance to the campsite is in these cases "regulated" by a waiting list sorted by actual day of arrival.

A 4% discount is applied for stays longer than 14 nights with cash payment.
The special offers and discounts applied are accessible to everyone at the following link https://www.campinglevico.com/Offerte-Last-Minute. They are not cumulative and are valid only with cash payment.

Only TOPCAMPING CARD is accepted on the campsite during the periods expressly indicated. In the camper stop area ADAC and PLEIN AIR cards are accepted. They must be presented on arrival, during the registration phase. They are to be considered valid only on certain types of pitches (communicated upon arrival by the check-in office). However, they cannot be combined with other offers or discounts.

Lago Levico Camping Village follows the dynamic pricing policy, therefore it is not possible to find an online price list. The rates applied during the opening season of the campsite can be calculated through our BOOKING ONLINE page. Prices are expressed in euros and include 2 people (regardless of age). The use of electricity, water and toilet facilities with shower are also included in the pitches rates. The accommodation rates include utilities and one parking space. Extra persons (from the 3rd up) are charged according to the extra rates.

Toilets: available to our customers there are 4 bathroom blocks for common use and 1 bathroom block with 19 bookable private bathrooms (for exclusive use for the Giglio and Ninfea pitches, lake area). We ask our guests to respect the environment and not waste water. Electricity: varies from 6 to 10 Ampere according to the type of pitch.
Private beach: you can enjoy free use of the private beach, covered by grass and particularly safe for children. During peak periods there is a lifeguard to monitor the safety of the whole family.
Baby service: located in the white bathroom block (5th block), dedicated to our youngest guests; there is a bath tub, a changing table and other useful services for baby care.
Disabled bathrooms: by requesting the key at the reception (released on deposit) our guests with special needs will have free use of a particularly equipped and accessible bathroom complete with shower, toilet and washbasin.
Entertainment: the period of service varies from season to season, it usually starts at Pentecost and lasts until mid-September. The team is international, to please all our customers.
Swimming pools: the structure has three swimming pools, one large, one medium and one small. The water is heated (in low season). The use of a cap is not mandatory. The opening hours vary according to the period. Deck chairs and sun umbrellas are available.
Laguna, our water park: large water park for the enjoyment of young and old. Swimming pool with heated water (in low season). The use of a swimming cap is not mandatory. The opening hours vary according to the period. Deck chairs and sun umbrellas available.
Wifi: 2GB available for free via password access. It is possible to increase the gigs and the connection speed by purchasing extra codes.
Sports fields: football, beach volleyball, tennis (by reservation at our information office) and badminton are at your complete disposal.
BBQ area (by reservation at our information office). Charcoal BBQ is not allowed.
Play area available for our younger guests.
Tatikakeya Lounge Cafè, Airone Restaurant-Pizzeria and Minimarket.

Canoe, pedal boat and sup rental: service active on the beach in high season, by contacting the Reception in low season.
Bike rental: third-party service by our partner InBike Valsugana. Rates available at the rental point or on the website https://www.inbikevalsugana.it. Available are trekking bikes (man/woman), Mtb and Mtb race, junior MTB, baby trolleys, bay seats and bay helmets. On reservation it is also possible to rent e-bikes.
Trekking or MTB tours: activities upon reservation at our information office.
Washing machines and dryers € 4 per use and coin-operated (use allowed from 8.00 to 13.00 and from 15.00 to 20.00).
Daily and weekly fishing permits.
Outdoor activities in the surrounding area (rafting and water sports, paragliding, canyoning, horse riding).
Car rental.
Reservation of shows for the Arena in Verona.

Reception office hours vary according to the period. In the low season the office is open non-stop from 8.00 to 19.00, in high season the opening hours are extended from 7.00 to 21.00. The cash office hours remain unchanged for the entire season from 9.00 to 12.00 and from 16.00 to 19.00. Between 19.00 and 23.00, entry to the campsite is still possible after registering with the night watchman. After 11.00 pm it is no longer possible to access the campsite by vehicle, but it is possible to access the camper parking area located in the area in front of the Reception (automated access, cash payment at the automatic cash desk)

A colored identification bracelet will be worn to all family members upon check-in. The bracelet is not transferable and serves as a method of controlling access to the campsite and use of the campsite services.

Inside the campsite there are a Minimarket, a Restaurant-Pizzeria and a Lounge Café; the Pizzeria Restaurant and the minimarket are open from the beginning to the end of the season with variable hours according to the period. The Lounge Café opens from Ascension to the end of September with variable hours depending on the period.

The restaurant offers an à la carte menu service with the possibility of consumption on site or to take away. The pizzeria service is active only in the evening, except for the high season (you can contact us for any update).
It does not offer certified gluten-free food, despite having gluten-free dishes on the menu.
It also offers vegetarian dishes.
There is no half board or full board service.

Daily visitors are not accepted due to Covid-19 regulations.

Accommodations: available from 4.00 pm on the day of arrival. To be vacated by 10.00 on the day of departure. If the accommodation is already available before the defined time, it will be available in advance.
Pitches: available from 12.30 on the day of arrival. To be vacated by 12.00 on the day of departure. If the pitch is already available before the defined time, it can be occupied in advance.
Late check out: in low season and at the discretion of the Management, it is possible to have a late check out at 6.00 pm. The extra amount to be paid is equal to half of the daily amount (price of accommodation/pitch + extras).

The final cleaning of the accommodation by our cleaning staff is included in the price. The accommodation must still be left tidy and generally clean (free of dirty dishes and garbage); alternatively, final cleaning can be purchased as an extra service at a cost of € 40.00 (the kitchenette MUST however be left clean and tidy) otherwise and, at the discretion of the Management, a PENALTY will be required of € 70.00.
During the check-out phase, the accommodation will be checked in order to assess any object deficiencies and/or damage. Holiday with dog: 40€ final cleaning will be charged as fix extra cost.

Upon arrival and at the discretion of the Management, a deposit of € 100.00 may be required; the same will be returned at check out if the accommodation has not suffered any damage. Otherwise, the Management reserves the right to subtract the amount of material damage suffered from the sum due.

Absolutely not! Inside our accommodations there is a total ban on smoking.

Dogs and other small pets are welcome.
You must bring your dog's passport / health book with you.
Dogs are accepted in 4 types of accommodation: Mobile Home Grand Charme, Mobile Home Superior, Mobile Home Extra Lux and Mobile Home Levico (holiday with dog: 40€ final cleaning will be charged as fix extra cost). New in 2022: dogs are welcome also in Mobile Home Suite Lago (from n. 18 to n. 24)
They can stay in all pitches, except for NINFEA pitches, on which they are NOT allowed.
At their disposal a small corner of the beach for bathing only, a dog wash area for washing.
It is mandatory to keep the dog on a leash at all times. They cannot be left alone in the accommodation or pitch, in order to avoid any disturbance to the other guests of the campsite.
Dogs of a breed considered dangerous and taller than 35 cm are not allowed.
Dogs are not allowed on the beach or in the pool.
They can access the Restaurant and Lounge Cafè.

At the campsite there is an international animation team from late May to mid-September, ready and available for the enjoyment of young and old! There is no extra cost for participation in the animation. The weekly program of activities is available at the Reception.

We kindly ask guests to respect the speed limits indicated inside the campsite and in its immediate vicinity. In particular, it is mandatory to respect the 10 km/h limit with any vehicle and slow down paying attention close to the busiest areas of the campsite such as the entertainment area, playground, restaurant, bar and minimarket.

No, access to the facility is allowed from 7.00 to 23.00. Before and after this time the gates are closed. Between 7 and 23.00 it is possible to enter and exit continuously. Respect for silence is required between 13.00 and 15.00 in respect of guests who would like to rest. At this time it is still possible to arrive on the pitch and/or accommodation.
After 11.00 pm it is not possible to access the campsite with any vehicle; any vehicles must be parked in the outdoor parking areas.
Pedestrian access is always allowed through the special gate; during the night it is closed but can be opened at any time by typing a code that will be communicated to you during check-in. To exit, simply press the button on your left.
The entrance and exit gates open automatically during the access hours to the campsite; it is possible to enter/exit with your vehicle upon registration of the license plate during check-in. The correctness of the plate number communicated is essential since access and exit are regulated by an electronic license plate reading system. Please respect the light signals of the traffic lights placed near the entrance and exit gates.

Only one vehicle is included on the pitch (in case of arrival with camper and/or tent, in case of arrival with caravan one car is included). Extra cars can be parked in the special parking areas, inside and outside the campsite. Outdoor parking is free.
If there is enough space and you want to bring a second car to the pitch, the current price list will be applied.

The possibility to park up to 2 motorcycles is included in the pitch rate. If there are more, from the third motorbike onwards the current price list rate will be applied.

We ask our kind guests to promptly notify the Reception of any problems, breakdowns or malfunctions detected on the pitch or in their accommodation. Our maintenance staff will intervene according to a company priority scale, in the shortest possible time. The fastest way to report a problem is to contact the Reception directly.
If the reported problem relates to private property and/or customer objects, our maintenance staff is not required to proceed if it deems appropriate the intervention of specific technical personnel. It will be our pleasure to support our kind guests in finding the best assistance.

In the area in front of the Reception there is an ATM for the withdrawal of cash available to our guests.

Levico Terme can be easily reached from the city of Trento both by bus and by train (stop: Levico Terme). Consult the timetables in force in the desired period on the website www.trenitalia.com or https://www.ttes Exercise.it/.

The closest airports are Treviso (about 1 hour and 30 minutes by car https://www.trevisoairport.it/) or Verona (about 1 hour and 15 minutes by car https://www.aeroportoverona.it/).

About 300 meters from the campsite there is a bus stop for buses to and from Trento.
The train station is about 1.5 km from the campsite.
The timetables of public transport can be consulted at the reception and available in paper format on request. They are also available online at the link: https://www.ttesigianato.it/ and www.trenitalia.it.

It is possible to ask the Reception Staff to put you in contact with the taxi service closest to the campsite and available in the shortest time available. The rates will be communicated in advance before confirming the service.

From May to September the Municipality of Levico offers tourists and citizens a small train that acts as a shuttle bus connecting the campsite with the town center and vice versa.
The service is subject to a fee, the ticket can be purchased directly on board and is available from 9.00 to 18.00 on an hourly basis (approximately every 50 minutes), except for the time period between approximately 12.00 and 16.00. In July and August the small train also runs in the evenings. The detailed timetable and detailed information on the route can be found at the Reception.

It is not possible to deposit any amount of money at the Reception as we do not have a safety deposit box.

Of course, it is important that the guest’s name and family name and the pitch and/or accommodation are specified on the incoming mail. It will be our staff's concern to contact our guests and inform them of the mail/goods received.
For outgoing mail there is a mailbox in the area in front of the reception.
By the minimarket there is a Globe Postal Service (GPS) mailbox.

Any object found inside the campsite must be handed over to the campsite reception. It will be our pleasure to return everything to the owner. Any shipments will be charged to the customer.

In Levico Terme, about 1.5 km away from the campsite, there are several pharmacies on the main street of the village (Farmacia De Prez and Farmacia Romanese). They are open every day except Sundays and bank holidays (during the season one of the two is almost always in service even during these days). The reception staff is however available to check the timetables of the nearest pharmacies on duty.

The nearest hospitals are: Borgo Valsugana and Trento with first aid service. 
What should be done in case of emergencies?
The Unique Emergency Number must be dialed: 112.
For emergencies inside the campsite and during the day, contact the Reception (in person or on 0039 0461 706491). A small medical assistance box is available at the Reception. For internal emergencies during the night, contact the Night Guardian (his office is in the Reception building itself) or the emergency number inside the campsite 0039 349 0730982.

For any complaints we invite our guests to contact the campsite reception. The staff will be available to listen and try to resolve the issues underlying the complaint as quickly as possible.
In the event that there is a complaint to be brought to our attention and you have not had the time to communicate it directly to the staff of the hotel during the holiday, we invite our guests to send us an email at info@campinglevico.com. We will be happy to welcome your suggestions.

On request (when booking, or before final confirmation) it is possible to request the activation of travel insurance. By paying a surcharge of € 5.00 per day, should it be necessary to cancel the trip due to serious problems, it will be possible to cancel the holiday without incurring any cancellation costs. The cases of cancellation (certifiable) accepted are: serious illness, serious accident, death of a family member, complication of pregnancy before the 7th month, significant material damage to your personal property and imperative need for your presence, job dismissal, accident or theft of your vehicle and/or your caravan on the direct route to go to the holiday destination, cancellation or changes in vacation dates for work reasons.

In front of the campsite is our camper stop area, open from the end of March to the beginning of November. The price varies according to the period and is inclusive of all the people, electricity, water charge and discharge, toilets with showers. There are also sinks for washing dishes, a washing machine and a dryer (4 euros per use, operated by coins).

You can contact us by email at info@campinglevico.com, by phone at 0039 0461 706491 or by message at Whatsapp number 0039 346 421 9423. In winter, the office is open from Monday to Friday from 8.30 to 17.30. During the opening period of the campsite, the office is open every day from 8.00 to 19.00 (hours may vary according to the period).

The campsite is fully covered by Wi Fi network; access is available and free of charge by logging in with the appropriate password and for a maximum of 2GB. Any faster connections with higher data traffic are available for a fee. All the information for the correct use of the system can be found at the Reception (Information office). Please note that the use of the Internet by minors must be authorized and supervised by an adult responsible for the minor.

The tourist tax is applied to all people aged 14 and over and amounts to € 1.50 per night for a maximum of 10 nights. Any exemptions are possible upon signing a specific form (military, disabled, spa treatments, etc. ..).