Faq
Faq / Info
Are you planning your vacation here with us and still have a couple of doubts left to clear up?
Do you want to make sure you have considered every aspect?
Do you need a little more information?
Whatever your question may be,
here you can find the answer!
What is your cancellation policy?
Free cancellation is possible within 45 days of arrival date.
In the event that a deposit is paid, a voucher of equal value will be issued for use within the following season (the voucher is transferable to a third party).
For any cancellations out of time and/or no-shows without prior notice, the deposit will be retained in full. The reservation will be considered valid until 9:00 a.m. of the following day, in case of no-show and/or communication by that time, Management is free to sell the reserved asset to others.
For arrivals and departures different from the booking dates, payment of the entire booked period will be required in any and all cases.
These conditions apply to all reservations that do not state a different cancellation policy.
In the event that a deposit is paid, a voucher of equal value will be issued for use within the following season (the voucher is transferable to a third party).
For any cancellations out of time and/or no-shows without prior notice, the deposit will be retained in full. The reservation will be considered valid until 9:00 a.m. of the following day, in case of no-show and/or communication by that time, Management is free to sell the reserved asset to others.
For arrivals and departures different from the booking dates, payment of the entire booked period will be required in any and all cases.
These conditions apply to all reservations that do not state a different cancellation policy.
Is it possible to purchase travel insurance?
The rate that protects you and your loved ones from unforeseen events by guaranteeing up to 100% reimbursement in the event of cancellation. It also provides assistance during your stay for the reasons stated in the Insurance Policy. Included coverage valid from booking to check-out. CANCELLATION GUARANTEE: reimbursement up to 100% of the prepaid amount in case of cancellation, valid for unforeseen events such as illness (COVID-19 included), hospitalization, accident, vacation cancellation. ASSISTANCE DURING YOUR STAY: from arrival to departure, you will be able to take advantage of medical assistance, baggage insurance, theft and roadside assistance. Before booking, read the Brochure about Coverages: CLICK HERE
Is it possible to make a reservation?
Of course! Reservations can be made through our Online Booking system or through the form on our website. Emails and reservations are handled within a 48-hour time frame. All types of accommodations and pitches may be reserved and preference for a specific type may be expressed (for those who make a reservation by the end of January). However, management reserves the right not to assign the customer what was agreed upon in case any problems arise.
Adjacent pitches and accommodations may be requested; it will be the responsibility of our Booking Office to give information about availability.
Adjacent pitches and accommodations may be requested; it will be the responsibility of our Booking Office to give information about availability.
Are there fixed days of arrival and departure?
There are no fixed days of arrival and departure for pitches. During high season, a minimum stay of 7 nights is required (except for any last minute availability). For accommodations, days of arrival and departure vary depending on the type of accommodation. Please refer to the online Booking system on the website. Minimum stay for Pentecost, July and August: 5 nights.
Do I have to pay a deposit to confirm the booking?
A deposit in the amount of 250€ for the Pentecost period and the high season period is required to effectively confirm the booking. Reservations are deemed confirmed only upon payment of the deposit or, for low season periods, upon written confirmation from both parties. The mere request for availability directly from the website of the campground or by e-mail shall not be considered a definite booking under any circumstances. Unwritten booking confirmations (by phone or otherwise) are not to be considered valid.
When do I have to pay the balance of my vacation?
The balance of the stay (minus the deposit) must be paid during the day of arrival. Once the check-in paperwork is done, the balance can be settled at the cash office. Methods of payment are: cash, debit and credit card (we do NOT accept American Express)
Can I change my booking?
Booking may be changed, within the limits of availability and at the discretion of the Management, by sending an e-mail to info@campinglevico.com. Only after confirmation by the Booking Office will the modification be considered valid. You will be charged an amount of 10€ for the management of each reservation. The Management may decide to withhold this amount in case of late modification and/or cancellation of the booking.
Is it possible to stay at your campground without a reservation?
It is always possible to arrive without a reservation, but without any guarantee of finding a place to stay.
Reservations are required for accommodations during the high season. During the low season, you might find an accommodation even arriving without a reservation.
As far as pitches are concerned, it is possible to arrive without reservation. The campsite has an area with non-bookable pitches, subject to daily variation. However, there is no guarantee that you will always find a place. Upon arrival, you will be informed of the pitches that are available and from which to choose. In the event that there is nothing available inside the campsite, it will be possible to stay overnight in our parking area and enter the campsite as soon as a pitch becomes available (the waiting time varies from 1 to 3 days). Entrance to the campsite is in these cases "regulated" by a waiting list sorted by the actual day of arrival.
Reservations are required for accommodations during the high season. During the low season, you might find an accommodation even arriving without a reservation.
As far as pitches are concerned, it is possible to arrive without reservation. The campsite has an area with non-bookable pitches, subject to daily variation. However, there is no guarantee that you will always find a place. Upon arrival, you will be informed of the pitches that are available and from which to choose. In the event that there is nothing available inside the campsite, it will be possible to stay overnight in our parking area and enter the campsite as soon as a pitch becomes available (the waiting time varies from 1 to 3 days). Entrance to the campsite is in these cases "regulated" by a waiting list sorted by the actual day of arrival.
Are there any special offers and/or discounts for direct bookings?
A 4% discount is applied for stays longer than 14 nights with cash payment. The special offers and discounts applied are accessible to everyone at the following link https://www.campinglevico.com/en/offers-list. They are not cumulative.
Do you accept cards for discounted rates?
We accept 2 kind of cards: TOPCAMPING CARD and ADAC card. They are accepted on the campsite during the periods explicitly indicated. They must be presented on arrival, before the registration phase. They are to be considered valid only for some type of pitches (communicated upon arrival by the check-in office). However, they cannot be combined with other offers or discounts. In the RV park only the PLEIN AIR card is accepted.
Where can I find your price list?
Lago Levico Camping Village follows the dynamic pricing policy, therefore it is not possible to find an online price list. The rates applied during the opening season of the campsite can be calculated through our BOOKING ONLINE page. Prices are expressed in euros and include 2 people (regardless of age). The use of electricity (the Management reserves the right to charge an additional fee if the electricity costs undergo significant variations), water and toilet facilities with shower are also included in the pitches rates. The accommodation rates include utilities. Extra people (from the 3rd up) are charged according to the extra rates and based on their age.
What services are offered included in the price?
Toilets: available to our customers there are 4 bathroom blocks for common use and 1 bathroom block with 19 bookable private bathrooms (for exclusive use for the Lago Superior and Lago pitches). We ask our guests to respect the environment and not waste water. Electricity: varies from 6 to 10 Amps according to the type of pitch (the management reserves the right to charge a supplement if the electricity costs undergo significant variations).
Private beach: you can enjoy free use of the private beach, covered by grass and particularly safe for children. During peak periods there is a lifeguard to monitor the safety of the whole family.
Baby service: located in 2 different bathroom blocks (the 4th and the 5th block), dedicated to our youngest guests; inside, there is a bath tub, a changing table and other useful services for baby care.
Bathrooms for the disabled: by requesting the key at the reception (released on deposit) our guests with special needs will have free use of a particularly well equipped and accessible bathroom complete with shower, toilet and washbasin.
Entertainment: the period of service varies from season to season. It usually starts at Pentecost and lasts until mid-September. The team is international, to please all our customers.
Our pools: the campsite has three swimming pools (one large, one medium and one small) and a large area called Laguna. The water is heated (in low season). The use of a cap is not mandatory. The opening hours vary according to the period. Deck chairs and sun umbrellas are available.
Wifi: 5GB available for free via password access. It is possible to increase the gigabytes available for browsing and the connection speed by purchasing extra codes.
Sports fields: football, beach volleyball, tennis (by reservation at our information office) and badminton fields are at your complete disposal.
BBQ area (by reservation at our information office). Charcoal BBQ is not allowed.
Playground area available for our younger guests.
Bar, Airone Restaurant-Pizzeria and Minimarket.
Private beach: you can enjoy free use of the private beach, covered by grass and particularly safe for children. During peak periods there is a lifeguard to monitor the safety of the whole family.
Baby service: located in 2 different bathroom blocks (the 4th and the 5th block), dedicated to our youngest guests; inside, there is a bath tub, a changing table and other useful services for baby care.
Bathrooms for the disabled: by requesting the key at the reception (released on deposit) our guests with special needs will have free use of a particularly well equipped and accessible bathroom complete with shower, toilet and washbasin.
Entertainment: the period of service varies from season to season. It usually starts at Pentecost and lasts until mid-September. The team is international, to please all our customers.
Our pools: the campsite has three swimming pools (one large, one medium and one small) and a large area called Laguna. The water is heated (in low season). The use of a cap is not mandatory. The opening hours vary according to the period. Deck chairs and sun umbrellas are available.
Wifi: 5GB available for free via password access. It is possible to increase the gigabytes available for browsing and the connection speed by purchasing extra codes.
Sports fields: football, beach volleyball, tennis (by reservation at our information office) and badminton fields are at your complete disposal.
BBQ area (by reservation at our information office). Charcoal BBQ is not allowed.
Playground area available for our younger guests.
Bar, Airone Restaurant-Pizzeria and Minimarket.
What services offered are NOT included in the price?
Canoe, pedal boat and sup board rental: service active on the beach in high season or by contacting the Reception in low season.
Bike rental: third-party service offered by our partner InBike Valsugana. Rates available at the rental point or on the website https://www.inbikevalsugana.it. Available are trekking bikes (man/woman), Mtb and Mtb race, junior MTB, baby trolleys, baby seats and helmets. On reservation it is also possible to rent E-bikes.
Trekking or MTB tours: activities upon reservation at our information office.
Washing machines €5 per use coin-operated (1€) & coin-operated dryers €1 for an 8-minute-cycle (use allowed from 8.00 to 13.00 and from 15.00 to 19.00 as last use).
Daily and weekly fishing permits by our Info office.
Outdoor activities in the surrounding area (rafting and water sports, paragliding, canyoning, horse riding).
Car rental: asking at our Info office in collaboration with an external partner
Booking service for shows at the Arena of Verona
Bike rental: third-party service offered by our partner InBike Valsugana. Rates available at the rental point or on the website https://www.inbikevalsugana.it. Available are trekking bikes (man/woman), Mtb and Mtb race, junior MTB, baby trolleys, baby seats and helmets. On reservation it is also possible to rent E-bikes.
Trekking or MTB tours: activities upon reservation at our information office.
Washing machines €5 per use coin-operated (1€) & coin-operated dryers €1 for an 8-minute-cycle (use allowed from 8.00 to 13.00 and from 15.00 to 19.00 as last use).
Daily and weekly fishing permits by our Info office.
Outdoor activities in the surrounding area (rafting and water sports, paragliding, canyoning, horse riding).
Car rental: asking at our Info office in collaboration with an external partner
Booking service for shows at the Arena of Verona
What are the front desk opening hours?
Front desk hours vary according to the period. In the low season, the office is open non-stop from 8 a.m. to 7 p.m., in high season the opening hours are extended to 9 p.m.. Between 7 p.m. and 11 p.m., entry to the campsite is still possible after registering at the night watchman. After 11 p.m. it is no longer possible to access the campsite by vehicle, but it is possible to access the RV park located in the area in front of the Reception (automated access, cash payment at the automatic cash desk). The cash office hours remain unchanged for the entire season from 9 a.m. to noon and from 4 p.m. to 7 p.m.
Are there any identification bracelets?
A colored identification bracelet will be given to all family members upon check-in. The bracelet is not transferable and serves as a method of controlling access to the campsite and use of the campsite services.
Are there Minimarket, Bar or Pizzeria in your Camping?
Inside the campsite there are a Minimarket, a Restaurant-Pizzeria and a Bar; the Restaurant-Pizzeria and the minimarket are open from the beginning to the end of the season with variable hours according to the period. The Bar opens from Ascension to the end of September with variable hours depending on the period.
Does the restaurant also offer take-away service?
The restaurant offers a la carte menu with on-site or take-out options. The pizzeria service is active only in the evening, except for the high season (you should check with the facility in any case).
It does not offer certified gluten-free food, despite having gluten-free dishes on the menu.
It also offers vegetarian dishes.
There is no half board or full board service.
It does not offer certified gluten-free food, despite having gluten-free dishes on the menu.
It also offers vegetarian dishes.
There is no half board or full board service.
Are visitors allowed?
Visitors of our guests are admitted upon registration at the Front Desk. They are subject to a designated daily rate. Management may decide not to allow access to the facility if it is not deemed appropriate.
What are the check-in and check-out times?
Accommodations: available from 4 p.m. on the day of arrival. To be vacated by 10 a.m. on the day of departure. If the accommodation is already available before the defined time, it will be available in advance.
Pitches: available from 12:30 p.m. on the day of arrival. To be vacated by 12.00 p.m. on the day of departure. If the pitch is already available before the defined time, it can be occupied in advance.
Late check-out: in low season and at the discretion of the Management, it is possible to have a late check-out at 6 p.m.. The extra amount to be paid is equal to half of the daily amount (price of accommodation/pitch + extras).
Pitches: available from 12:30 p.m. on the day of arrival. To be vacated by 12.00 p.m. on the day of departure. If the pitch is already available before the defined time, it can be occupied in advance.
Late check-out: in low season and at the discretion of the Management, it is possible to have a late check-out at 6 p.m.. The extra amount to be paid is equal to half of the daily amount (price of accommodation/pitch + extras).
Are final cleaning included in the price?
The final cleaning of the accommodation by our cleaning staff is included in the price. The accommodation must still be left tidy and generally clean (free of dirty dishes and garbage); alternatively, final cleaning can be purchased as an extra service at a cost of € 40.00 (however, it is asked not to leave dirty dishes and garbage).
During check-out, the accommodation will be inspected in order to assess any object deficiencies and/or damage. The Management can apply a penalty of 70€ if necessary.
In case you are bringing your dog with you: 40€ for the final cleaning will be charged as a fixed extra cost.
During check-out, the accommodation will be inspected in order to assess any object deficiencies and/or damage. The Management can apply a penalty of 70€ if necessary.
In case you are bringing your dog with you: 40€ for the final cleaning will be charged as a fixed extra cost.
Is it necessary to pay a deposit on arrival?
Upon arrival and at the discretion of the Management, a deposit of € 100.00 may be required; the same amount will be returned at check-out if the accommodation has not been damaged. Otherwise, the Management reserves the right to subtract the amount of material damage incurred from the deposit.
Can I smoke inside my accommodation?
Absolutely not! Smoking is completely prohibited inside our accommodations.
Do you accept pets?
Dogs and other small pets are welcome.
You must bring your dog's passport / health book with you.
Dogs are accepted in all our STANDARD HOME and HOME SUITE from No. 18 to No. 24.
Dogs are allowed in all pitches, except for LAGO SUPERIOR and LAGO pitches, on which they are NOT allowed.
At their disposal, a small corner of the beach for bathing only, a dog wash area for washing.
It is mandatory to keep the dog on a leash at all times. They cannot be left alone in the accommodation or pitch, in order to avoid any disturbance to the other guests of the campsite.
Dogs of a breed deemed dangerous are not allowed.
Dogs are not allowed on the beach or in the pool.
They can access the Restaurant and the Lounge Cafe.
You must bring your dog's passport / health book with you.
Dogs are accepted in all our STANDARD HOME and HOME SUITE from No. 18 to No. 24.
Dogs are allowed in all pitches, except for LAGO SUPERIOR and LAGO pitches, on which they are NOT allowed.
At their disposal, a small corner of the beach for bathing only, a dog wash area for washing.
It is mandatory to keep the dog on a leash at all times. They cannot be left alone in the accommodation or pitch, in order to avoid any disturbance to the other guests of the campsite.
Dogs of a breed deemed dangerous are not allowed.
Dogs are not allowed on the beach or in the pool.
They can access the Restaurant and the Lounge Cafe.
Is there an entertainment service?
At the campsite, there is an international entertainment team from late May to mid-September, ready and available for the enjoyment of young and old! There is no extra cost for participation in entertainment events. The weekly program of activities is available at the Reception.
Are there any speed limits inside the campsite?
We kindly ask guests to respect the speed limits indicated inside the campsite and in its immediate vicinity. In particular, it is mandatory to respect the 10 km/h limit with any vehicle and slow down, paying attention in the vicinity of the busiest areas of the campsite, such as the entertainment area, playground, restaurant, bar and minimarket.
Is it possible to access the campground 24/7?
Access to the campsite is allowed from 7 a.m. to 11 p.m. Between 11 p.m. and 7 a.m., it is only possible to walk in through the pedestrian gate (it can be always opened through a numerical code). Between 1:00 p.m. and 3:00 p.m., silence is required for our guests who would like to rest. At this time, it is still possible to arrive on the pitch and/or accommodation.
After 23.00 it is not possible to access the campsite with any vehicle
Entrance and exit gates open automatically during campground access times; it is possible to enter/exit with your vehicle upon registration of the car license plate number during check-in. The correctness of the reported license plate number is critical for the electronic system to read it. Please respect the light signals of the traffic lights placed near the entrance and exit gates.
After 23.00 it is not possible to access the campsite with any vehicle
Entrance and exit gates open automatically during campground access times; it is possible to enter/exit with your vehicle upon registration of the car license plate number during check-in. The correctness of the reported license plate number is critical for the electronic system to read it. Please respect the light signals of the traffic lights placed near the entrance and exit gates.
If I come in an RV, can I bring my car inside the campsite as well?
Only one vehicle is included on the pitch (in case of arrival with RV and/or tent, in case of arrival with caravan one car is included). Extra cars can be parked in the designated parking areas, inside and outside the campsite. The parking outside our property is free.
If there is enough space and you want to bring a second car to the pitch, the current price list will be applied.
If there is enough space and you want to bring a second car to the pitch, the current price list will be applied.
If I come by motorcycle, do I pay as if I had a car?
The possibility to park up to 2 motorcycles is included in the pitch rate. Should there be more, from the third motorcycle onwards, the rate of the current price list applies.
How are any maintenance interventions managed?
We ask our kind guests to promptly notify the Reception of any problems, failures or malfunctions detected on the pitch or in their accommodation. Our maintenance staff will intervene according to a corporate priority scale, in the shortest time possible. The fastest way to report a problem is to contact the Reception directly.
If the reported problem relates to private property and/or customer objects, our maintenance staff is not required to proceed, should they deem it appropriate for specific technical personnel to intervene. It will be our pleasure to support our kind guests in finding the best assistance.
If the reported problem relates to private property and/or customer objects, our maintenance staff is not required to proceed, should they deem it appropriate for specific technical personnel to intervene. It will be our pleasure to support our kind guests in finding the best assistance.
Do you have an ATM service?
In the area in front of the Reception there is an ATM for the withdrawal of cash available to our kind guests.
How can I reach the campsite if I come by bus or train?
Levico Terme can be easily reached from the city of Trento both by bus and by train (stop: Levico Terme). Consult the timetables in effect during the desired period on the website www.trenitalia.com or https://www.ttesercizio.it/.
What is the nearest airport?
The closest airports are Verona (https://www.aeroportoverona.it/), Treviso (https://www.trevisoairport.it/) or Venezia Mestre (https://www.veneziaairport.it/).
Are public transportation services available?
About 300 meters from the campsite there is a bus stop for buses to and from Trento.
The train station is about 1.5 km from the campsite.
Public transportation timetables are available at the front desk and can be obtained in hard copy upon request. They are also available online at the link: https://www.ttesercizio.it/ e www.trenitalia.it.
The train station is about 1.5 km from the campsite.
Public transportation timetables are available at the front desk and can be obtained in hard copy upon request. They are also available online at the link: https://www.ttesercizio.it/ e www.trenitalia.it.
Is there a taxi service?
It is possible to ask the Reception Staff to put you in contact with the taxi service closest to the campsite and available in the shortest time. The rates will be communicated in advance before confirming the service.
Is there a shuttle bus service?
From May to September, the Municipality of Levico offers tourists and citizens a small train that acts as a shuttle bus, connecting the campsite with the town center and vice versa.
The service is subject to a fee, the ticket can be purchased directly on board and is available from 9 a.m. to 6 p.m. on an hourly basis (approximately every 50 minutes), except for the time frame between about 12 noon and 4 p.m. In July and August, the small train also runs in the evenings. The detailed timetable and detailed information on the route can be found at the Reception.
The service is subject to a fee, the ticket can be purchased directly on board and is available from 9 a.m. to 6 p.m. on an hourly basis (approximately every 50 minutes), except for the time frame between about 12 noon and 4 p.m. In July and August, the small train also runs in the evenings. The detailed timetable and detailed information on the route can be found at the Reception.
Do you have safe deposit boxes?
It is not possible to deposit any amount of money at the Reception as we do not have a safe deposit box.
Is it possible to receive incoming mail and/or shipments from couriers?
Certainly, it is important that on incoming mail the guest details are specified and, if possible, also the pitch and/or accommodation details. It will be our staff's concern to contact our guests and inform them of the received mail/goods.
For outgoing mail there is a mailbox in the area in front of the reception.
By the minimarket there is a Globe Postal Service (GPS) mailbox.
For outgoing mail there is a mailbox in the area in front of the reception.
By the minimarket there is a Globe Postal Service (GPS) mailbox.
How are lost and founds managed?
Any object found inside the campsite must be handed over to the campsite reception. It will be our pleasure to return everything to the owner. Any shipment fees will be charged to the guest.
Are there any pharmacies nearby?
In Levico Terme, about 1.5 km away from the campsite, there are several pharmacies on the main street of the village (Farmacia De Prez and Farmacia Romanese). They are open every day except Sundays and holidays (during the season one of the two is almost always open even during these days). The reception staff is however available to check the timetables of the nearest pharmacies on duty.
Are there any Hospitals nearby?
The nearest hospitals are: Borgo Valsugana and Trento with first aid service.
What should be done in case of Emergencies?
The Single Emergency Number should be dialed: 112.
For emergencies inside the campsite and during the day, contact the Reception (in person or by calling 0039 0461 706491). A small infirmary is available at the Reception. For internal emergencies during the night, contact the Night Watchman (his office is in the Reception building itself) or the emergency number inside the campsite 0039 349 0730982.
For emergencies inside the campsite and during the day, contact the Reception (in person or by calling 0039 0461 706491). A small infirmary is available at the Reception. For internal emergencies during the night, contact the Night Watchman (his office is in the Reception building itself) or the emergency number inside the campsite 0039 349 0730982.
How can I make a complaint?
For any complaints we invite our guests to contact the campsite Reception. The staff will be available to listen and try to resolve the issues underlying the complaint as quickly as possible.
In the event that there is a complaint to be brought to our attention and you have not had the time to communicate it directly to the staff of the hotel during the holiday, we invite our guests to send us an email at info@campinglevico.com. We will be happy to welcome your suggestions.
In the event that there is a complaint to be brought to our attention and you have not had the time to communicate it directly to the staff of the hotel during the holiday, we invite our guests to send us an email at info@campinglevico.com. We will be happy to welcome your suggestions.
Do you also have an RV park?
In front of the campsite is our RV park, open from the end of March to the beginning of November. The price varies according to the period and is inclusive of all the people staying, electricity, water charge and discharge, toilets with showers. There are also sinks for washing dishes, a washing machine and dryer (both coin-operated).
How can I get more information about the campsite?
You can contact us by email at info@campinglevico.com, via phone at 0039 0461 706491 or via Whatsapp message at 0039 346 421 9423. In winter, the office is open from Monday to Friday from 8:30 a.m. to 5:30 p.m. During the opening period of the campsite, the office is open every day from 8 a.m. to 7 p.m. (hours may vary according to the period).
Do you have WIFI connection available for guests?
The campsite is fully covered by Wi Fi network; access is available and free of charge by logging in with the appropriate password and for a maximum of 5GB. Faster connections with higher data traffic are available for an additional fee. All the information for the correct use of the service can be found at the Reception (Information office). Please note that the use of the Internet by minors must be authorized and supervised by an adult responsible for the minor.
How much is the tourist tax?
The tourist tax is applied to all people aged 14 and over and amounts to € 1.50 per night for a maximum of 10 nights. Any exemptions are possible upon signing a specific form (military, disabled, thermal treatments, etc..).